FAQ AND TROUBLESHOOTING
Welcome to the help section. Whether you’re here with a quick question or need help resolving a technical issue, you’re in the right place. Let’s get you sorted.
Frequently Asked Questions
Who is OccuMed Exam Prep for?
OccuMed is built for healthcare professionals preparing for the Diploma in Occupational Medicine (DOccMed) and the Diploma in Occupational Health Practice (DipOHPrac) exams in the UK. It’s ideal for busy professionals looking for structured, time-saving revision tools.
How long do I have access after subscribing?
All paid access ends on the last day of the next exam sitting, regardless of when you sign up. This helps keep things aligned with your revision timeline.
Do you offer any free resources?
Yes – we offer free sample questions and revision content so you can preview the platform before subscribing.
Can I use OccuMed on my phone or tablet?
Yes – OccuMed is mobile-friendly and works on all major devices.
Tip: For the best experience on mobile, we recommend using landscape view.
Troubleshooting
I’m entering the correct details, but my login attempt keeps failing.
If you’re sure you’re using the correct email and password but can’t log in, here are a few things to check:
1. Log out and back in
If you’re still having trouble logging in after entering your details, your session might have expired.
Try logging out, you can log out of all sessions via your My Account page.
2. Clear your browser cache or use Incognito mode
Old cookies or cache data can sometimes cause login issues.
Clear your browser cache manually, or try using Incognito/Private mode (Ctrl+Shift+N on Chrome or Cmd+Shift+N on Mac). This will prevent cache interference.
3. Try a different browser or device
Sometimes browser-specific issues or extensions (like ad blockers) can interfere with the login process.
Try using a different browser (Chrome or Safari) or device, and see if the problem persists.
4. Check your internet connection
An unstable connection can occasionally cause issues during the login process.
Try reconnecting to a stable network.
5. Reset your password
If you’re still unable to log in after trying the above steps, you may want to reset your password to ensure there are no typos or account lockouts.
Click on “Forgot Password” on the login page to reset your credentials.
Still having trouble?
Please contact us with:
Your account email
A description of the issue you’re facing
Any error messages or screenshots you can share
We’ll help you get logged in and ready to access your course.
I’m logged in and enrolled, but I still can’t access my course.
Your patience is appreciated with login/access issues. Thank you.
If you log in but the course still won’t load or shows an error (e.g. “You do not have access”), try the following steps:
1. Click on another tab or section of the site, then go back to your courses.
This often refreshes your session and brings everything back up properly.
2. Clear your browser cache
Old cache files can cause access problems, especially after recent updates to the site.
On most browsers: press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to force-refresh
Or manually clear your cache via your browser settings
3. Log out and log back in
Sometimes session cookies expire or don’t refresh properly after checkout.
Log out of your account via your My Account page
Close the browser tab and clear your cache.
Reopen the site and log back in from the homepage
4. Try Incognito/Private Mode
Incognito mode disables cache and extensions, which can sometimes fix access issues.
Open a new incognito/private window (Ctrl+Shift+N on Chrome or Cmd+Shift+N on Mac)
Log into your account and try accessing the course again
5. Try a different browser or device
This helps rule out browser-specific issues, extensions, or ad blockers.
We recommend Chrome or Safari
If on mobile, try switching to a desktop device
6. Disable browser extensions
Some extensions (like ad blockers or privacy tools) may interfere with LearnDash (our learning platform software).
Try disabling them temporarily and refreshing the page.
7. Check your internet connection or firewall
If you’re on a work computer or VPN, a firewall may be blocking parts of the site. Try a different connection if possible.
Still not working?
Please contact us with:
Your account email
A screenshot of the issue (if possible)
What device and browser you’re using
We’ll get you back into your course as quickly as possible.